01892 335 486
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01892 335 486

Supplying garage doors throughout Kent, Surrey & Sussex since 1990

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01892 335 486

Privacy Policy Operating throughout Kent, Tunbridge Wells, Tonbridge and surrounding areas

1. Cookies

By using the website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: Google Analytics Opt-out Browser Add-on

Google Analytics Advertiser

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting
  • Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.

DoubleClick

We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

Visitor Tracking

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

2. Privacy Policy

For each visitor to our web page, our web server will not hold any information regarding the domain or email address.

If you supply us with your postal address you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

If you do not want to receive emails from us in the future, please let us know by sending us an email.

3. Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

4. How We Store & Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Consumers can have any inaccurate contact information corrected by sending us an email.

5. Sharing your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

6. Variations to the Policy

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing.

If you feel that this site is not following its stated information policy, you may contact use by email or by phone.

Please click here for more information regarding cookies and our use of them.

FAQs

General

Do you supply both electric and manual up and over garage doors?

Yes — our up and over garage doors are available in both electric and manual options, so you can choose a design that suits your individual needs and budget.

Can I get a free quote for an up and over garage door?

Yes — we provide free, no obligation quotes based on your individual requirements so you can make an informed decision with no hidden costs.

What are the different sizes of up and over garage doors you can fit and supply?

Our up and over garage doors are available in a variety of sizes as standard — we also offer a made-to-measure service in which our team will take the dimensions of your garage for a bespoke option, so we'll be able to supply the perfect fit for your garage.

Do you supply both electric and manual sectional garage doors?

Yes — we supply sectional garage doors in both electric and manual designs so you have the option to choose which will best suit your needs, taste and budget. 

Can I get a free quote for a sectional garage door?

Yes — we understand that a new sectional garage door is a significant investment, which is why we can provide you with a quick quote over the phone and arrange a free site visit. During this visit, we will take measurements at your property followed by a free, no obligation quote for the work, with no hidden costs. 

What are the different sizes of sectional garage doors you can fit and supply?

We are proud to offer our customers a wide range of different sectional garage door sizes, so you can find the ideal design for your property. We also offer a made-to-measure service for a bespoke solution to fit the unique dimensions of your garage.

What areas do you cover?

We cover Kent, Tunbridge Wells, Tonbridge and beyond - simply click here for a full list of the areas we cover.

Do you supply both electric and manual roller garage doors?

Yes — we offer both electric and manual roller garage doors so you can choose a design that best fits your requirements.

Can I get a free quote for a roller garage door?

Yes — we can provide you with a quick quote over the phone and arrange a site survey where we take measurements and provide you with a free, no obligation quote.

What are the different sizes of roller garage doors you can fit and supply?

We offer a range of different sizes for all of our roller garage door designs, along with a made-to-measure service for a bespoke door specially made to the exact dimensions of your garage. 

Do you do matching front entrance doors?

Our Hormann front entrance doors are available in a wide variety of colours, materials and finishes, so we will assist you in finding the perfect style to match your garage door and property.

Can I order an extra remote for my automatic door?

Yes, we can assist you in sourcing an extra remote to ensure it is compatible with your system.

Do you stock any garage door spares?

Yes, we offer a comprehensive range of garage door spares for a variety of garage doors to keep them safe and fully functional.

What guarantee do your doors have?

We offer a 12-month guarantee for all door installations and a 3-month guarantee for all repairs work.

Can you match the finishes to my windows?

We offer a variety of designs and materials to complement different styles of property, traditional or modern. As such, we will strive to match the finish of your new garage door with the finish of your windows and explore all available options with you.

Service

Do you repair up and over garage doors?

We offer a full garage door repair service, with a 3 month guarantee for all repair work.

How quickly after the quote is provided can a new up and over garage door be fitted?

In general, customers can expect for their new up and over garage door to be fitted 4 weeks after confirmation of the quote and order. Please note: this can differ depending on the manufacturer and the complexity of the project.

Do you repair sectional garage doors?

Yes — we offer a full repair service for sectional garage doors, with a 3 month guarantee for all repair work.

How quickly after the quote is provided can new sectional garage doors be fitted?

Following confirmation of your quote and order, our usual lead time is 4 weeks to when your new sectional garage door can be fitted — this can differ depending on the manufacturer and the work required for the project.

Do you repair roller garage doors?

Yes — we offer a full garage door repair service for roller doors, with a 3 month guarantee for all repair work.

How quickly after the quote is provided can a new roller garage door be fitted?

We usually fit roller garage doors 4 weeks after confirmation of the quote and order. 

Do you repair roller doors?

Yes, our skilled technicians can diagnose and repair any issues related to your roller garage door. All work is carried out in line with relevant safety regulations and we offer a 3-month guarantee on all repair work.

Can you take away the old garage door?

We offer removal services for old garage doors to ensure they are disposed of properly.

How long does it take to get a new garage door fitted?

Our turnaround time for most standard doors is an average of 3-4 weeks. For some doors, this can be 6-7 weeks, depending on the availability of the door - we will notify you of this ahead of time.

Can you fit an automatic operator to my existing door?

Yes, in most cases it is possible to fit an automatic operator to your existing garage door - this can depend on the specific design and condition of your door. One of our technicians will travel directly to you and assess the existing door to determine whether it is suitable for automation.

How to replace a garage door spring

Just like fixing garage door cables, replacing an old torsion spring can be a dangerous job that requires a great deal of prior knowledge. It’s very easy to get wrong, which will only end up with you a) buying a new door, or b) paying someone to fix it. To save yourself the headache, we would recommend calling in a local, knowledgeable professional to fix your door.

How to fix a garage door cable

Fixing a garage door cable is a very difficult job, and can even be dangerous if you’re not sure what you’re doing. If you’re not 100% with how garage doors work mechanically, we would recommend calling the professionals here at Associated Garage Doors to fix your issue. We will be able to repair your door swiftly and safely and at a reasonable price.

How to seal a garage door

Your garage door should come with a weather seal but it will eventually wear away over time. It’s a long strip made of rubber or vinyl that attaches to the bottom of the door. The material compresses when the door closes, sealing the gap along the floor to keep out water, dirt, cold winds and insects. You’ll know when you need to replace the seal, as you’ll be able to see daylight under the door when it’s closed.  If for some reason your garage door doesn’t have a weather seal, or you would like to bolster it with something else, you can use a threshold seal which runs along the floor as opposed to the door.

How wide is a double garage door?

Your typical double garage door will be between 14 and 16 feet wide. For maximum comfort when parking, we would recommend opting for the extra space, especially with the growth in popularity for larger vehicles, such as 4x4s and people carriers.

How big is a single garage door?

Your typical single garage door will be 7 feet wide and 7 feet high, although you will find some single garage doors that are a little bigger and smaller than this. We wouldn’t recommend going smaller, unless you are really strapped for room.

How big is a standard garage door?

Given that garage doors can be referred to in both metric and imperial measurements, it can be a little confusing. In the UK, many of the sizes we refer to as ‘standard’ are actually close imperial sizes that have been rounded. This is why ordering sizes sometimes don’t actually represent the overall width and height of the relevant garage door, when including the operating mechanism and sub-frame. So while there might be a ‘standard size’, make sure you understand exactly what that size is referring to.

How to open a stuck garage door

Your garage door could be stuck for any number of reasons, so it’s best not to jump to any conclusions. Whether it’s a broken spring, a faulty emergency release or a simple obstruction, the sheer force method probably won’t solve the issue and could end up damaging your garage door, so we would recommend, to be on the safe side, calling in a professional to take a look at it.

How to insulate a garage door

There are DIY methods that you can use to insulate your garage door, for example, by lining your door with foam board insulation and securing it in place. However, such methods are easy to get wrong and you could end up wasting both time and money. Instead, we would recommend opting for an insulated roller garage door. While this might cost you more money up front, the money you will save in the long run on heating bills will more than make up for it.

How to secure a garage door

If you want to keep your garage door secure, you could consider locking door bolts. They come in kits that consist of a couple of locking mechanisms and keys that fit at either side of the bottom of your garage door which keep the frame nice and secure. The bolts are compatible with most styles of garage door, but are best suited to up-and-over styles.

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